Refund and Return Policy

Thank you for choosing UN Publication. We value your trust and aim to provide high-quality digital educational resources through unpublication.com. Please read this Refund and Return Policy carefully before making any purchase, as it explains how refunds and returns are handled on our website.

1. Nature of Products

All products sold on UN Publication are digital products, including but not limited to:

  • eBooks
  • IGNOU solved assignments
  • Digital notes and study materials
  • Downloadable academic resources

Since these products are delivered electronically and accessed instantly after purchase, no physical goods are shipped, and traditional returns are not applicable.

2. No Return Policy for Digital Products

Due to the intangible and downloadable nature of our products:

  • Returns are not accepted once a digital product has been delivered or accessed.
  • Once a file is downloaded or access is granted, the sale is considered complete and final.

We strongly encourage users to review product descriptions, course details, and compatibility information before purchasing.

3. Refund Policy

Refunds are generally not provided for digital products. However, refunds may be considered under limited and exceptional circumstances, including:

  • Duplicate Payment: If a user is charged more than once for the same product.
  • Non-Delivery: If a purchased digital product is not delivered due to a verified technical error on our end.
  • Incorrect Product Access: If the user is granted access to the wrong product due to a system error.

In such cases, users must contact our support team with valid proof of payment and relevant details.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchase
  • Lack of understanding of the subject or content
  • Incompatibility with user devices or software
  • Failure to download or access due to internet or device issues
  • Dissatisfaction with academic results or grades
  • Violation of our Terms and Conditions

5. Requesting a Refund

To request a refund (only if eligible), users must:

  • Contact us within 48 hours of purchase
  • Provide the order ID, transaction details, and registered email address
  • Clearly explain the reason for the refund request

Refund requests submitted after the specified time period may not be considered.

6. Refund Processing

If a refund request is approved:

  • The refund will be processed using the original payment method
  • Processing time may take 5–10 business days, depending on the payment provider or bank
  • Any applicable transaction fees may be deducted, as per payment gateway policies

7. Cancellation Policy

Order cancellations are not possible once a digital product has been delivered or accessed. Since digital delivery is usually instant, users should ensure all details are correct before completing a purchase.

8. Support for Download Issues

If you experience technical difficulties such as:

  • Broken download links
  • File access errors
  • Incomplete downloads

please contact our support team. In most cases, we will re-send the download link or provide alternate access rather than issuing a refund.

9. Fair Use & Abuse Prevention

To prevent misuse of our refund policy:

  • We reserve the right to deny refund requests that appear fraudulent or abusive
  • Repeated refund requests from the same user may result in account suspension

10. Policy Updates

UN Publication reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

Users are advised to review this policy periodically.

11. Contact Us

If you have any questions regarding this Refund and Return Policy or need assistance with your purchase, please contact us through the official contact information available on unpublication.com.

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